▪️ The Maker's Molecules, LLC Philadelphia, PA ▪️
ASEA Return Policy
Returns
Terms and Procedures for Returning ASEA Products
Your Satisfaction is Our Satisfaction
🔹️ By electing to participate in the ASEA Preferred Customer Autoship Subscription Program, you authorize ASEA to charge your credit card automatically every 4 weeks for the cost of the product and any applicable shipping and sales tax charges.
🔹️To change, modify or cancel your Preferred Customer Autoship Subscription, product selections, shipment date(s), and method of payment, simply log into your customer account online at: https://office.aseaglobal.com
🔹️ You may also do so by calling and connecting with ASEA Support at (888) 438-5971, or email ASEA Support at support@aseaglobal.com
🔹️Your Autoship Subscription participation and payment authorization will remain in effect until you elect to alter or change any aspect of the subscription or send, in writing, your cancellation to ASEA by email, mail or fax.
▪️Please make sure that any written correspondence includes your customer number, name and address▪️
🔹️Notice of cancellation or modification must be received at least three business days prior to your scheduled Autoship Subscription Date in order to avoid that shipment being processed and your account charged.
🔹️ If cancellation notice is received within such time period, cancellation or modification will take place immediately and will remain in effect for the months which follow unless subsequent changes or modification to the account are made by the customer.
🔹️ASEA offers a 30-day money-back product guarantee (less shipping charges) to all Customers.
🔹️If for any reason a Customer is dissatisfied with any ASEA product, they may return the un-used portion of the product to ASEA for a full refund (less shipping charges) within 30 days of the date of purchase.
🔹️Products returned must be in resalable condition and they will be subject to a 10% restocking fee.
🔹️This product satisfaction guarantee applies only to ASEA products.
🔹️If you have futher questions, always feel free to reach out to ASEA Customer Support:
ASEA GLOBAL LLC
1488 West Pleasant View Drive
Pleasant Grove, UT 84062
Phone: 801-973-7499
Toll Free: 888-438-5971
support@aseaglobal.com
You may also reach out to the ASEA Independent Associate from whom you purchased the ASEA product in question, who will coordinate a satisfactory Return resolution for you.
▪️ASEA RETURN PROCEDURES ▪️
The following procedures apply to all ASEA Retail and Preferred Customer Autoship Subscription customers and products which are eligible for return, refund, modification or exchange:
🔹️All merchandise must be returned by the Associate or the Preferred or Retail customer who purchased it directly from ASEA.
🔹️All products to be returned must have a Return Authorization Number which may be obtained by phone or e-mail @ ASEA Customer Support:
Phone: 801-973-7499
Toll Free: 888-438-5971
support@aseaglobal.com
🔹️The return authorization number must be written on each carton returned.
🔹️The return must be accompanied by a completed and signed Consumer Return Form, a copy of the original dated retail sales receipt and the unused portion of the product in its original container.
🔹️Please note that ASEA accepts returns of full cases of ASEA only. Individual bottles may not be returned for refund, repurchase, or exchange.
🔹️Proper shipping carton(s) and packing materials are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested.
🔹️All returns must be shipped to ASEA shipping pre-paid. ASEA does not accept shipping-collect packages.
🔹️The risk of loss in shipping for returned product shall be assumed by the Associate or their customer.
🔹️If the returned product is not received by the ASEA Distribution Center, it is the responsibility of the Associate, Preferred or Retail customer to track the shipment.
🔹️If an Associate is returning merchandise to ASEA on behalf of a retail customer, the product must be received by ASEA within ten (10) days from the date on which the retail customer returned the merchandise to the Associate, and must be accompanied by the sales receipt the Associate gave to the retail customer at the time of the purchase.
🔹️No refund, exchange, or replacement of product will be made if any of the above conditions are not met.
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